Complaints

On this page:

Providing the best possible service
How to complain
Our complaints procedure
Complaints about other legal professionals

Providing the best possible service

We are committed to providing the best possible service for all our customers. We aim to 'get it right first time' but we are aware that mistakes sometime happen.

We welcome your feedback as it shows us if things are going wrong and where we need to make improvements.

Usually, a phone call to the person or office you have been dealing with will be enough to put things right quickly. Their number will be on any papers they have sent you.

How to complain

The best way for you to complain is to contact the Complaints Manager at the office you have been dealing with. You can do this:

by phone
in writing
by fax
online via the complaints form.

Did you send us a form between 27 Nov and 11 Dec 08? You may need to re-send. Read more about this.

Help us help you

Tell them as much as you can about your complaint, including:

what went wrong
when it happened
who you dealt with
explain what you think we should do to put things right
include any reference numbers.

Our complaints procedure

Full details of our complaints procedure and how we set about putting things right when we have made a mistake are in our leaflet 'How to complain to the Legal Services Commission' under Documents.

* PLEASE NOTE: The Freepost address on this leaflet is now invalid. Any complaints should be sent to Central Customer Services Unit, Legal Services Commission, 11th Floor Exchange Tower, 2 Harbour Exchange Square, London E14 9GE. A new version of the Freepost form will be available shortly.

Complaints about other legal professionals

If you want to complain about the services provided by your solicitor, barrister or a legal executive, you should contact their relevant professional organisation:

>back to top* PLEASE NOTE: The Freepost address on this leaflet is now invalid. Any complaints should be sent to Central Customer Services Unit, Legal Services Commission, 11th Floor Exchange Tower, 2 Harbour Exchange Square, London E14 9GE. A new version of the Freepost form will be available shortly.

Last updated: 12 December 2008