Corporate targets to improve the justice system

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Our new targets for 2009-10
For more information

Our new targets for 2009-10

In 2009-10, we will continue and build upon our successful work within the criminal, family and mental health justice systems.

Our targets for 2009-10 are:

(1) To improve the client's experience and the efficiency of the justice system by working closely with our justice system partners to address these specific issues:

improve the efficiency of police station advice and assistance by reducing the percentage of unanswered calls from CDS Direct by 10%
increase the number of refuges with access to family and/or social welfare law advice for domestic abuse survivors by 10%
identify the extent of innappropriate use of mediation exemption reasons to increase the potential use of mediation to benefit the client
reduce the number of adjournments that can be classified as 'potentially unnecessary' at first-tier tribunal (mental health) by 30%.

(2) To maintain existing membership of Local Family Justice Councils and Local Criminal Justice Boards and attend at least 90% of meetings.

For more information

Further details including progress made can be found on the crime and civil justice system initiatives pages.

If you wish to comment on your experience of the justice system, please see our feedback page.

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Last updated: 30 April 2009