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Our client and public engagement strategy
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About the strategy
As part of achieving our vision for sustainable future services, we have published our first client and public engagement strategy.
- It sets out both our short and longer-term aims to build up ways that both clients and the public can input into the development of legal services.
- It provides a framework for both the principles behind increasing engagement activities as well as defining our current and future priority activities.
The strategy's objectives and values
The objectives of the client and public engagement strategy are:
- That users of legal aid services are empowered to access the services they need
- That providers of legal aid services understand the advice and access needs of the clients they serve
- To develop and establish effective channels of engagement that may effectively inform any policy developments.
The values of the client engagement strategy are linked to our vision, published in July 2008 and our plans for ensuring quality in publicly funded work beyond 2013.
Read the strategy
The strategy is available from the documents section of this page.
Further information
For further information, please contact Liz Long.
Last updated: 26 November 2009