News & events
Invitation to tender for the delivery of civil legal aid services
The number of people helped through early civil legally aided advice has risen by more than a third in two years, to over 800,000 in 2006/7.
To ensure we continue to increase the number of people helped, we are inviting tenders from organisations wishing to deliver publicly funded civil legal advice services.
The tender process will include allocating work in geographical areas where access needs to be improved, and also where providers can deliver integrated services for multiple categories of law.
Further information and applications details can be found at: Community Legal Services (CLS)>Tenders>Civil Bid Rounds
Lean Management
Cardiff has recently worked with SA Partners to create a system of working which reduces waste and drives easier management of work intakes. The first team to undergo a Lean Management review was Customer Services with quite dramatic results. Backlogs have been reduced to record levels with the majority of Non Charge post and Statutory Charge post being dealt with within 4 working days. The bill backlog has also been reduced.
EFQM - European Formula for Quality Management
The Wales Regional Office is pleased to announce that it has received a Silver Award.
Last updated: 16 October 2007