Transforming legal aid processes
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What is Delivery Transformation?
Our Delivery Transformation (DT) programme will fundamentally change the way we administer the legal aid scheme. We’re improving the process by developing simple, fast and efficient working practices.
DT aims to:
- make cases move faster
- improve clients’ experience of the legal aid process
- reduce the administration costs for legal aid providers.
Redesigning our processes
- Delivery Transformation is looking at all processes associated with civil certificated legal aid, from applying for legal aid through to providers claiming payment.
- The programme will deliver a simple electronic online system by working closely with technology experts and providers to design the right system for legal aid.
Roll-out and scope
We’re rolling out new ways of working in phases, piloting new processes before introducing these to our wider provider base.
We’re rolling out eForms from April 2010 replacing some paper claim forms for both civil and crime.
We’ll introduce a new civil certificated management system (link to stage 2 page), including client registration, applications and bills in spring 2011.
The new crime contracts starting in July 2010 and civil contracts in October 2010 allow us to make electronic working compulsory.
Wider objectives
The DT programme is in keeping with our objective to make the legal aid system more efficient, effective and less complex.
The programme is also central to the achievement of other LSC objectives:
- Demonstrating better financial control following the Public Accounts Committee (PAC) report into the procurement of legal aid in England and Wales
- Contributing to wider government savings – a further £325m of savings was agreed by the Ministry of Justice as part of £6bn of emergency savings announced by Chancellor George Osborne on 24 May 2010, in addition to the £400m plus of savings that MoJ has already agreed to make this financial year.
Last updated: 21 June 2010