Service updates

The LSC is implementing the first stage of our new online services on 5 November 2007. 

There are a number of changes happening to LSC Online that will impact submissions in October and November. To ensure you are fully prepared you will need to know the following:

• Transition dates and changes to submission deadlines
• When to start entering data for work completed in October
• Usernames, passwords and user roles for the new system
• Training and support
• Changes to bulk load data entry

Transition dates and changes to submission deadlines

Currently all providers have until 20th each month to complete their online submission for work completed in the previous month. 

However, in October all submissions must be completed by 15 October. LSC Online will be closed after 15 October until 5 November to enable us to implement the changes to the system. 

The deadline will revert to 20 of each month in November.

When to start entering data for work completed in October

It is essential that you do not enter any data for October claims into the current version of LSC Online as this data will not be transferred into the new system and will therefore be lost. 

You can start entering your data for October into the new system from 5 November.

Usernames, passwords and user roles for the new system

To use the new version of LSC Online you will need a new username and password. 

We have recently contacted all firms registered with LSC Online informing them of these changes and at least one person in every office will be issued with a username and password between 15 October and 5 November. 

If you still do not know who the registered users are by 5 November, then please contact the Online Marketing team.

Training and support

We will be delivering training through CD-based training modules that will be supported by detailed user guidance. 

We will be distributing the CDs to all contracted providers after 9 October 2007. If you have not received a training CD by 17 October 2007, please contact the Online Marketing team.

We recommend that you complete the training modules as early as possible to prepare for the new online services from 5 November.  Full user guidance will be available via this website from mid-October.

If you experience difficulties using the training CD or if you have any technical queries relating to LSC Online please contact the Online Support team.

Changes to bulk load data entry

We have worked closely with software vendors who provide electronic case management systems to ensure that they are able to provide you with the necessary updates to your software. 

Please contact your software vendor directly for further information on these changes.

Providers who create files to bulk load from a spreadsheet will need to update their processes to adhere to the new requirements of the bulk load. 

The specifications for this are available from the Online Marketing team. We are also producing a tool that can be used in Microsoft Excel to aid the creation of bulk load files. 

This will be available from the Online Support team from mid-October.