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Mediation Quality Mark
- Mediation Quality Mark update
- About this Quality Mark
- What's happening to the Quality Mark?
- How to apply
- For more information
Mediation Quality Mark update
As we will be introducing new contracts for providers in 2010 we have also reviewed the Mediation Quality Mark (MQM).
The second edition of the MQM standard and guidance is now available for download (see 'For more information' section below). The changes will take effect from 2010.
The revisions to the standard are quite minor. We've updated the MQM to make it more generic, remove requirements specific to LSC contracts and reflect changes in terminology and law. Requirements specific to legal aid work will now be included in our contracts (eg supervisor requirements).
The most significant change is the revision to the Equality and Diversity requirements.
For more information
You can see the new standards and a summary of the changes made under the Documents section of this page. There is also an FAQ document (SQM and MQM frequently asked questions), which can be found under Specialist Help.About this Quality Mark
These organisations provide family mediation services to members of the public.
What's happening to the Quality Mark?
We are reviewing our application and assessment process. Please contact your local regional office to check the local position before beginning an application.
How to apply
The application pack contains:
- Quality Mark Standard for Mediation Book: lists requirements
- QMM Application Form
- Equal Opportunities Form
- Self-Assessment Checklist: to assist the initial auditing process.
Complete and send the forms together with any supporting evidence to your local regional office.
Application materials
All materials are under the Documents panel. You will need the full version of Adobe Acrobat (not just Acrobat reader) to save any changes made to the forms.
You can request hard copies from your local regional office. We also cater for applicants with any special needs/disabilities.
For more information
See Documents for guidance and application materials.
Read more about how we're reviewing the application and assessment process.
Speak to your local regional office with any questions.
Last updated: 23 September 2009