What's happening with the Quality Mark?

On this page:

A different process for applying and assessing
The General Quality Mark impact questionnaire
Invitation to tender
Standards withdrawn
For more information

A different process for applying and assessing

We are reviewing our application and assessment process.

We plan to:

Outsource the audit function for General Quality Mark (including Casework and Telephone standards) to an external organisation
Focus our audit resource on contracted providers and those whose funding is contingent on the Quality Mark award
Accept Specialist Quality Mark applications from new entrants as part of any forthcoming registration process for bid rounds or new contract awards processes.

If your organisation does not fall into these categories, it is unlikely your application will be accepted or your organisation audited. Please contact your LSC regional office to check the local position.

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The General Quality Mark Equalities Impact Assessment

We have analysed the responses received to our questionnaire on the GQM plans. The findings have formed the basis of an Equalities Impact Assessment, which is available in the documents section of this page. We are discussing the findings with relevant network and umbrella bodies.

If you have any comments regarding the findings please send them by email to qualitymark@legalservices.gov.uk or post to Jennifer Will, QED at the Gray’s Inn Road address.

An updated timetable is available in documents section.

If you have specific queries, or would like to notify us of a change of address, please email qualitymark@legalservices.gov.uk Please include your previous details and QM reference number (e.g. LOND0056).

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Invitation to tender

We plan to outsource the audit function for General Quality Mark to an external organisation. We intend to publish an invitation to tender in Autumn 2008.

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Standards withdrawn

We have withdrawn the following quality mark standards:

Self-help information
Assisted information
Websites
Community mediation.

This was effective 3 Mar 08.

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For more information

See the other pages in this section for more information about the Quality Mark

Visit the CLS news or CDS news pages for the latest information on the Quality Mark.

Please email the Quality Mark team with any other queries.

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Last updated: 03 September 2008