Contact & feedback

How to find us

Our contact details are on the Cardiff front page.

Opening times and telephone lines

The general telephone line is 0845 608 7070 and the Customer Services dedicated telephone lines are open from 9am to 5pm.

Legal Means Queries

Dealing with applications for funding, amendments, financial eligibility and contributions

0845 608 7070

Finance Queries

Dealing with Solicitor & Counsel bills, the Statutory Charge, payment enquiries

0845 608 7070

Legal Help Queries

Dealing with pre-certificate advice and assistance

029 20647253

Contracting Queries

Dealing with solicitor contracts, contractual payments, Bar Mark, FAiNs

029 20647253

Special Cases Unit

Dealing with very high cost case contracts

029 20647180

029 20647124

Key staff to contact

Senior Management Team (SMT)

Paul Davies	Regional Director
Nicola Johanson	Contracting Manager
Mark Barwick	Business Delivery
Emyr Williams	Communications Manager
Hilary Williams	Criminal Justice Liaison Manager
Stephanie Evans	Human Resources Manager

Contracting

Team Leader	Jo-Ann Painter-Jones
Criminal Contract Consistency Audit	Melanie Poole
Civil Contract Consistency Audit	Huw Collings
FAINS	Sarah Mallorie
Bar Mark	Rhian Mooneeram
Mediation	Sarah Mallorie
Criminal Justice Liaison Board	Bob Harnett

Feedback and compliments

The Commission is always pleased to receive feedback on the service it provides and here at Cardiff we take all your views seriously, whether good or bad. We constantly strive to improve our services and would be pleased to hear from all our customers on how well we manage this.

We would be pleased to receive your feedback and would ask you to take some time to consider and complete our questionnaire. Please post or e-mail your completed questionnaire to Emyr Williams at the address above or e-mail to emyr.williams@legalservices.gov.uk.

Last updated: 15 May 2007