General Help
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We are currently focussing our audit resource on our contracted suppliers and those whose funding is contingent on the award of the Quality Mark.
Therefore if your organisation does not fall into these categories, it is unlikely your application will be accepted or your organisation audited. We recommend you contact your LSC regional office to check the local position.
We apologise for any inconvenience caused and if you would like to comment further, please write to the Supplier Development Group at the Head Office address.
Application Pack
The Quality Mark Application Pack may be used to apply for certification to the Quality Mark at the Self-help and Assisted Information level, and the General and General with Casework levels.
The pack contains:
- the Quality Mark Standard and Application Form (QM1), which apply to all levels
- the Information Workbook and General Workbook, which are specific to the level applied to
- CASE-1 forms, which you will need to complete only if applying to the General with Casework level. Please note there are specific CASE-1 forms for each category of work at the Casework level.
General Help Workbook
This Workbook relates to the Quality Mark General Help Standard. It is relevant to any service that currently provides advice and / or casework. It can be accessed from the Documents panel on the right hand side of the page, and filled in and printed out online.
You must have the full version of the Adobe Acrobat software (not just Acrobat reader) if you wish to save any information entered or changes made to the Workbook.
Information Workbook
This Workbook relates to the Quality Mark Information Standard.
It is relevant to any organisation that currently supplies information about the law or legal services to the community. It is also relevant to any organisation, which has never previously supplied this type of information but believes that to do so would benefit the local community.
The Workbook can be accessed from the Documents panel, and you must have the full version of Adobe Acrobat software to save any changes made to it.
A step by step guide to the Quality Mark is also available, providing information for organisations wishing to apply for the Quality Mark at all levels of service provision.
For more information
Further information and application packs are available on this website. Please contact your local Legal Services Commission Regional Office for further details.
Last updated: 13 November 2003