Community Legal Advice

Community Legal Advice (CLA) is a free and confidential advice service paid for by legal aid. The Legal Services Commission runs the legal aid scheme and the CLA service in England & Wales.

Who can use the CLA service?

People living on a low income or benefits, may be eligible for legal aid to get free specialist advice from qualified legal advisers on benefits and tax credits, debt, education, housing employment and family problems/matters. The advice is independent and confidential and covers English and Welsh law.

If they are not eligible for legal aid, Community Legal Advice will find ways to help by putting them in touch with other services

Find out if someone is eligible for legal aid

How do people get advice through CLA?

Call the helpline 0845 345 4 345. Directgov has more information about the helpline
Visit one of the local advice centres and networks. Find out if there’s one near you.

Find out what to expect from the Community Legal Advice service by reading their Customer Charter.

Feedback

For general enquiries about the Legal Services Commission, please contact Customer Services on 0800 0856 643, Monday - Friday 9am -5pm.

To comment on any aspect of the CLA service please call the helpline on 0845 345 4 345. A free translation service is available in 170 languages (language line) Calls cost from 4p/min.

You can complete a call back form to book a time for an operator to call you back

Your details will not be shared with any third parties. Please refer to the CLA privacy policy for more information.

Last updated: 07 April 2011