What is the Quality Mark?

Important note:

We are currently focussing our audit resource on our contracted suppliers and those whose funding is contingent on the award of the Quality Mark.

Therefore if your organisation does not fall into these categories, it is unlikely your application will be accepted or your organisation audited. We recommend you contact your LSC regional office to check the local position.

We apologise for any inconvenience caused and if you would like to comment further, please write to the Supplier Development Group at the Head Office address.

What is it?

The Quality Mark is part of the Community Legal Service (CLS), a major government initiative launched in April 2000.

The aim of the CLS is to improve access, for the public, to quality information, advice and legal services through local networks of services supported by co-ordinated funding and based on an assessment of local needs.

Initially it will consist of members with a Quality Mark for the level of service they provide.

The Quality Mark is the quality standard that will underpin all CLS services, so that members of the public who need legal information, advice and other help can rely on receiving a quality assured service.

To be awarded the Quality Mark and be able to display the Quality Mark logo organisations will need to demonstrate that they meet the standard required for the type of service being delivered.

The 3 Quality Mark standards are:

Information
General Help
Specialist Help

How will the Quality Mark benefit you?

The Quality Mark logo will instantly identify you to clients and funders alike.

The Quality Mark is a major government initiative - its logo will be recognised throughout England and Wales. The Quality Mark will demonstrate that you are committed to providing a quality service. The standards have been developed specifically to assure quality legal service provision.Other service members will know what you do and will be able to refer clients to you.

A regional Directory of Quality Mark holders (The CLS/CDS Directory) is widely available to the public and to other service members.

The Quality Mark may give you an advantage when applying for funding. You will have an independently assessed quality standard that shows you provide a well-managed service.

Find out more

CLS > Quality and Performance > Quality Mark

CDS > Quality and Performance > Quality Mark

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Last updated: 03 April 2008